customer service

Early Morning Customer Service

Is the quality of the customer service you receive better in the early morning, noon or later in the day?  This question came to me as I stood in line at a local post office.  It was Monday morning and the lines were fairly long.  The local postal workers were handling the customers as quickly…

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Why You Should Not Attend College

In today’s society there has been a steady increase in the number of people attending college.  That has not always been the case.  Have you thought about attending college?  Maybe you are considering going back to school to change your career?  I believe there is only one reason why you should not attend college.  We…

Enjoy the Journey

Life is a journey; one that should be enjoyed. In order to maximize your life and enjoy the journey you must be willing to play full-out each day. Not only do we fully engage in our work, we also allow ourselves to find fulfillment and enjoyment in every aspect of life. Let’s look at some…

Conversations

5 Steps to Responding Correctly

Recently I was having a particularly difficult conversation with a very distraught person. I knew that they were hurt and wanted to make sure I didn’t add to their pain. I also wanted to make sure I was responding correctly and not defensively. It started me to thinking about being intentional about my responses. As…

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Welcome to 2015

I wanted to take a moment to say welcome to 2015.  With each New Year we have renewed hope for what might occur during that period of time. I have not written a blog post since November 6, 2014.  Today we are officially starting again in 2015.   I also wanted to take the time to…

There is No Failure

There Is No Failure

When you engage in the process of self-discovery you come to a realization that there is no failure.  Now, stay with me for a moment.  Often we feel like giving up and of course, you and I consider this to be a sign of failure.  Actually thinking about quitting is not the same as quitting. …

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Living on Purpose

Living on purpose helps you to live full-out with a powerful sense of who you are and what you are meant to accomplish.  Of course you cannot live on purpose if you do not understand your reason for being here on earth.  Have you ever wondered: “what is my reason for being here on earth?” …

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Destined For Greatness

This week I will be sharing from my Pause for Prayer segments airing on The Cleveland Moody Broadcast radio station. As a person of faith I find much peace and joy in my personal relationship with God. I hope that these posts will be a blessing in your life if you are seeking to grow…

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The Value of Listening

When we give our attention to someone and attend to them for the purpose of hearing we demonstrate the value of listening.  Listening is one of the most important things we can do to ensure we are connecting with others.  And yet listening is often very difficult.  We live in a society where we spend…